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Consumer Complaints
Where to get help when you're unable to resolve a consumer problem on your own.

How to file consumer and utility complaints, as well as complaints against those that hold professional licenses, such as doctors, dentists, speech therapists, and more.

  • Can someone help resolve an issue with my utility provider (natural gas, electric, telephone, water)?/wps/portal/gov/site/help-center/faqs/seniors-and-caregivers/can-someone-help-resolve-an-issue-with-my-utility-provider-natural-gas-electric-telephone-water
  • Can someone help resolve an issue with my utility provider (natural gas, electric, telephone, water)?

    For general information or questions about utility services, contact the Office of the Ohio Consumers' Counsel (OCC) at occ@occ.ohio.gov or (877) 742-5622.

    For complaints related to either submetering or basic wireline phone service, contact OCC.

    For complaints related to other utility issues, contact the Public Utilities Commission of Ohio (PUCO) by email or (800) 686-7826.

  • How can I make a complaint about a charitable organization?/wps/portal/gov/site/help-center/faqs/consumers/how-can-i-make-a-complaint-about-a-charitable-organization
  • How can I make a complaint about a charitable organization?

    You can file a complaint against a charitable organization or a charitable solicitation with the Ohio Attorney General's Office.

  • How do I file a complaint against a real estate agent?/wps/portal/gov/site/help-center/faqs/consumers/how-do-i-file-a-complaint-against-a-real-estate-agent
  • How do I file a complaint against a real estate agent?

    To file a complaint against a real estate agent, complete the Real Estate Complaint Form .

  • How do I file a complaint against a real estate appraiser?/wps/portal/gov/site/help-center/faqs/consumers/how-do-i-file-a-complaint-against-a-real-estate-appraiser
  • How do I file a complaint against a real estate appraiser?

    To file a complaint against a real estate appraiser, complete the complaint form .

  • How do I file a compliant against my cable TV provider?/wps/portal/gov/site/help-center/faqs/consumers/how-do-i-file-a-compliant-against-my-cable-tv-provider
  • How do I file a compliant against my cable TV provider?

    To file a compliant against your cable television provider, complete the Video Service Authorization Compliant Form and email it to VSA@com.state.oh.us. You may also call the Cable TV Consumer Hotline at 1-877-207-2225.

  • How do I make a complaint against my bank?/wps/portal/gov/site/help-center/faqs/consumers/how-do-i-make-a-complaint-against-my-bank
  • How do I make a complaint against my bank?

    The Department of Commerce Division of Financial Institutions welcomes the opportunity to assist consumers who have experienced difficulties when conducting business with Ohio state-chartered depository institutions. Their goal is to help you resolve your problem as quickly and efficiently as possible. You may submit written consumer complaints against regulated institutions within the Division's jurisdiction to the Division.

    Note: While the Division is interested in assisting you, please be advised that They cannot resolve contractual disputes, undocumented factual disputes between a financial institution and a customer, or disagreements about policies and procedures. They cannot act as an advocate or ombudsman on your behalf and cannot conduct detailed investigations of individual complaints.

    Complaints may be sent in the form of a letter addressed to the Division or you may download and submit a completed complaint form . You may also receive a copy of the Division's complaint form by calling (866) 278-0003. COPIES of pertinent information should be included with your written complaint.

    Complaints, along with COPIES of any documentation, should be sent to:

    Ohio Department of Commerce
    Division of Financial Institutions
    77 South High Street , 21st Floor
    Columbus, Ohio 43215-6120

    Or faxed to: (614) 644-1631

    Upon receipt of your complaint, a letter from the Division will be sent to the financial institution, requesting a response to you within 30 days. The institution is asked to provide the Division with a copy of its response.

    The Division anticipates the response from the financial institution will either resolve the matter or state why it cannot be addressed within this timeframe. If a response is not forthcoming, as requested, a reminder letter will be sent to the financial institution.

    Note: The Division cannot address complaints against national banks, federal savings & loan associations, federal savings banks, or federal credit unions.


    Complaints against banks with the words "National Bank" or "N.A." or against a credit card issued through a national bank such as Chase, KeyBank, National City Bank or Huntington Bank should be sent to:

    Office of the Comptroller of the Currency
    Customer Assistance Group
    1301 McKinney Street, Suite 3450
    Houston, TX 77010
    1-800-613-6743
    www.occ.treas.gov


    Complaints against banks with the words "Federal Savings Bank" or "F.S.B." or against a credit card issued through a federal savings bank or savings & loan association such as Washington Mutual Bank and Ohio Savings Bank should be sent to:

    Office of Thrift Supervision
    Office of Consumer Programs
    1700 G Street, NW
    Washington, DC 20552
    1-800-842-6929
    www.ots.treas.gov


    Complaints against credit unions with the words "Federal Credit Union" or against a credit card issued through a federal credit union should be sent to:

    National Credit Union Administration
    Office of External Affairs
    1775 Duke Street
    Alexandria, VA 22314-3428
    (703) 518-6330
    www.ncua.gov

  • What do I do if I'm having problems with my bank?/wps/portal/gov/site/help-center/faqs/consumers/what-do-i-do-if-im-having-problems-with-my-bank
  • What do I do if I'm having problems with my bank?

    If you have questions regarding the procedures/policies of your financial institution, you may wish to:

    • Review loan or deposit contracts or fee schedules
    • Contact your institution for clarification
    • Contact the Department of Commerce Division of Financial Institutions' Office of Consumer Affairs by calling 1-866-278-0003 or emailing webdfi-oca@com.state.oh.us

    The Division cannot provide any information as to the financial or managerial soundness of a particular institution. It also cannot provide any ratings or information discovered in the examination process.

  • Who can I talk to about issues with my insurance company? /wps/portal/gov/site/help-center/faqs/consumers/who-can-i-talk-to-about-issues-with-my-insurance-company-how-do-i-file-a-complaint
  • Who can I talk to about issues with my insurance company?

    For help with your insurance policy, agent, or company, contact the Ohio Department of Insurance Office of Consumer Affairs at 800-686-1526 or by email.

  • Who do I contact to report a scam?/wps/portal/gov/site/help-center/faqs/consumers/who-do-i-contact-to-report-a-scam
  • Who do I contact to report a scam?

    You can report suspected scams to the Ohio Attorney General.  If you have been the victim of scam and need help, use the Consumer Complaint form.

    Learn more about Consumer Safety & Protection.