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Consumers' Counsel
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Consumers' Counsel
Represents consumers in Ohio's 4.5 million households regarding their electric, natural gas, telephone, and water services from investor-owned utilities.

The Office of the Ohio Consumers’ Counsel (OCC) is the statewide legal representative for Ohio’s residential consumers in matters related to their investor-owned electric, natural gas, telephone, and water services.

Led by Consumers’ Counsel Bruce Weston, the agency advocates for consumers in proceedings before the Public Utilities Commission of Ohio (PUCO), federal regulatory agencies, appellate courts, and the Ohio General Assembly. The agency also monitors public utilities’ compliance with regulatory standards for consumer protection. The OCC also educates consumers about utility issues that affect their bills and quality of service.

The Consumers’ Counsel is selected by a nine-member, bipartisan  governing board representing family farmers, organized labor, and residential consumers. Each governing board member is appointed by the Ohio Attorney General.

Since the agency’s inception in 1976, the agency has helped to save Ohio utility customers billions of dollars in avoided utility charges, participated to create payment assistance programs for low-income customers, and worked to safeguard consumer protections. The agency’s staff has educated thousands of utility customers about choices available to them in a changing industry and ways to save money on their utility bills.

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Get in touch

Office of the Ohio Consumers' Counsel

65 E. State St., 7th Floor, Columbus, OH 43215
GET DIRECTIONS
occ@occ.ohio.gov
Phone: (614) 466-8574
Ohio Relay Service: 711

Business hours are 8 a.m. to 5 p.m. weekdays