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Customer Experience
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Customer Experience
Ensures that state resources and information are easily accessible to every Ohioan while also keeping citizen and workforce information.

Ohioans expect their digital interactions with state government to be simple, streamlined, and secure. Accessibility of state resources is paramount to both the customer experience and the ability for state agencies to fulfill their missions and engage their constituents.

The InnovateOhio Platform establishes a single state-wide identity, creating the fabric for an intuitive, personalized experience and a streamlined journey for users interacting with state systems. Leveraging the platform capabilities, users are able to access the tools and information they need from anywhere, on any device, at any time.

Taking a digital experience from good to great begins and ends with the customer. A seamless user experience across state websites, portals, and intranets focuses resources on what matters most to the people agencies serve and will ultimately attract talented individuals and businesses to our great state.