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Consumer Complaints

Where to get help when you're unable to resolve a consumer problem on your own.

How to file consumer and utility complaints, as well as complaints against those that hold professional licenses, such as doctors, dentists, speech therapists, and more.

  • Can someone help resolve an issue with my utility provider (natural gas, electric, telephone, water)?/wps/portal/gov/site/help-center/faqs/seniors-and-caregivers/can-someone-help-resolve-an-issue-with-my-utility-provider-natural-gas-electric-telephone-water
  • Can someone help resolve an issue with my utility provider (natural gas, electric, telephone, water)?

    For general information or questions about utility services, contact the Office of the Ohio Consumers' Counsel (OCC) at occ@occ.ohio.gov or (877) 742-5622.

    For complaints related to either submetering or basic wireline phone service, contact OCC.

    For complaints related to other utility issues, contact the Public Utilities Commission of Ohio (PUCO) by email or (800) 686-7826.

  • How can I make a complaint about a charitable organization?/wps/portal/gov/site/help-center/faqs/consumers/how-can-i-make-a-complaint-about-a-charitable-organization
  • How can I make a complaint about a charitable organization?

    You can file a complaint against a charitable organization with the Ohio Attorney General's Office.

  • How do I file a complaint against a cemetery?/wps/portal/gov/site/help-center/faqs/consumers/cemetery
  • How do I file a complaint against a cemetery?

    You can file a cemetery complaint with the Ohio Department of Commerce.

  • How do I file a complaint against a manufactured home dealer, broker, or salesperson?/wps/portal/gov/site/help-center/faqs/consumers/mh-dealer-broker-salesperson
  • How do I file a complaint against a manufactured home dealer, broker, or salesperson?

    You can file a manufactured home dealer, salesperson, or broker complaint with the Ohio Department of Commerce.

  • How do I file a complaint against a manufactured home installer, inspector, or park operator?/wps/portal/gov/site/help-center/faqs/consumers/mh-installer-inspector-park
  • How do I file a complaint against a manufactured home installer, inspector, or park operator?
  • How do I file a complaint against a real estate agent?/wps/portal/gov/site/help-center/faqs/consumers/how-do-i-file-a-complaint-against-a-real-estate-agent
  • How do I file a complaint against a real estate agent?

    You can file a real estate salesperson or broker complaint with the Ohio Department of Commerce.

  • How do I file a complaint against a real estate appraiser?/wps/portal/gov/site/help-center/faqs/consumers/how-do-i-file-a-complaint-against-a-real-estate-appraiser
  • How do I file a complaint against a real estate appraiser?

    You can file a real estate appraiser complaint with the Ohio Department of Commerce.

  • How do I file a complaint against a utility provider?/wps/portal/gov/site/help-center/faqs/consumers/utility
  • How do I file a complaint against a utility provider?

    You can file a water, electricity, natural gas or telecom provider complaint with the Public Utilities Commission of Ohio.

  • How do I file a complaint against an investment advisor or broker?/wps/portal/gov/site/help-center/faqs/consumers/investment-advisor-broker
  • How do I file a complaint against an investment advisor or broker?

    You can file a securities investment complaint with the Ohio Department of Commerce.

  • How do I file a compliant against my cable TV provider?/wps/portal/gov/site/help-center/faqs/consumers/how-do-i-file-a-compliant-against-my-cable-tv-provider
  • How do I file a compliant against my cable TV provider?

    You can file a cable television provider complaint with the Ohio Department of Commerce.

  • How do I make a complaint against my bank?/wps/portal/gov/site/help-center/faqs/consumers/how-do-i-make-a-complaint-against-my-bank
  • How do I make a complaint against my bank?

    You can file a Financial Institutions Complaint with the Ohio Department of Commerce Division of Financial Institutions.

  • Who can I talk to about issues with my insurance company? /wps/portal/gov/site/help-center/faqs/consumers/who-can-i-talk-to-about-issues-with-my-insurance-company-how-do-i-file-a-complaint
  • Who can I talk to about issues with my insurance company?

    For help with your insurance policy, agent, or company, contact the Ohio Department of Insurance Office of Consumer Affairs.

  • Who do I contact to report a scam?/wps/portal/gov/site/help-center/faqs/consumers/who-do-i-contact-to-report-a-scam
  • Who do I contact to report a scam?

    You can report suspected scams to the Ohio Attorney General.  If you have been the victim of scam and need help, use the Consumer Complaint form.